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Sales for Non-Salespeople

Maximise customer loyalty and uncover sales opportunities through your support team

All customer facing employees shape the experience and impression your customers have of your organisation. This one day seminar is designed to provide your people with the knowledge, skills and behaviours they need to make a positive impact on sales and to understand the vital role they play in the customer’s experience.

High Spots

  • Establish the customer’s needs and match your products/services to those identified
  • Recognise loyalty and buying opportunities when they occur and act on them
  • Gain and hold the customer’s attention
  • Be comfortable discussing commercial opportunities with customers
  • Be more effective in gathering information   understanding needs and wants
  • Ask open questions and engage in active listening   summarise discussions and take effective notes
  • Deal with customer resistance   build an objection bank and develop persuasive responses
  • Keep the right people informed   who needs to know what?
  • Create a winning customer experience with every customer contact

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Our colleagues

Dr. Gábor Borbély

Senior Trainer, Partner

Dr. Gábor Borbély

The secret of success: when you are at the top, do not forget about others whom you can thank for it. We have found the way. The top is far but we may still be looking for it without our family, friends, colleagues and customers. See you at the top!

More colleagues

Participant opinions

Self Leadership

The training gives a thorough overview on the employee's behavior and the leadership style matching the development level. It also helps to deepen and use the effective communication consciously.

Viktória Pöll - Kraft Foods Kft.

Emotional intelligence

By demonstrating the importance of emotions it evoked new thoughts and highlighted several areas to be developed.

Ferenc Bojtor - Hödlmayr Kft.